CUSTOMER CARE
Email: www.babymart.vn@gmail.com
Phone: 0918.644.643
Hour: 24 hours a day, 7days a week
ORDERING INFORMATION
Getting Around Our Site
No matter what page you’re on in our Website, there are always easy ways to find exactly what you’re looking for. Every page gives you the option to enter a Search, to Product. To search for a specific item, type either the item name, keywords that describe the item. You can also browse for an item by moving your mouse over the Product button at the top of every page. This will reveal a window of Categories to look through to help you locate the item. A list of Categories to choose from will appear to assist you in locating the item you’re interested in.
Telephone Orders
While we strive to give you everything you need to order online, we understand that sometimes you just need a bit more information. That’s what our customer service department is all about. Our associates are standing by (they’re actually sitting) 24 hours a day, 7 days a week. Just call 0918.644.643
PLACING AN ORDER
Your Cart
- When you're shopping on our website, you can save items you would like to buy in your Cart until you are ready to purchase them. It works in the same way as a cart in a retail store. Item(s) in your Cart will remain there until they are purchased or removed.
- Here are some of the things you can do with the item(s) in your Cart:
• Remove an item(s) from your Cart: If you change your mind about an item(s), click "Remove," or change the quantity and simply select in the quantity you wish to purchase.
• Return to shopping: If you wish to continue shopping after reviewing the contents of your Cart, choose “Continue Shopping” and search our website. You can return to your Cart at any time by clicking on "Cart" at the top of the page.
To place an order
- Go to a product page, select the desired quantity, and add it to your shopping cart by selecting the "Add to Cart" button. Before checking out, you will be prompted to create an account (Click here for registration) or to log in with your existing account. During checkout, you will simply need to enter or confirm your shipping address, credit card information (via a secure payment process) If you use credit card for payment. Besides, Internet Baking or Cash on Delivery is also offered for payment. Finally, you verify shipping time, and place your order.
- However you don’t need registration to make a purchase, you click on “place order without registration”, after that you enter your shipping address, and select payment method.
ORDER CONFIRMATIONS/ORDER STATUS
- Immediately after your order is placed, you can access it by going to "Your Account." The order status will be listed as "Order Received." You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order. You can re-enter that order.
- Before shipping, we will notify you when your order has shipped.
- You can cancel your order via email or calling customer care and obtain a refund at any time before we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it
- When we process your order, the order status changes to "Order Processed" and when shipped, “Order Shipped”
SECURITY
For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.
PAYMENT OPTIONS
We gladly accept American Express, Visa, MasterCard or Internet Banking click here for babymart.vn’s account.
AVAILABILITY
We try to ensure the products we carry are always in stock so we can ship them to you fast. In the rare circumstance where a product is not in stock, we will let you know on the product page when it will be available to ship.
CREATE AN ACCOUNT: By creating an account, you can conveniently store your order history, billing address and shipping address. You'll also be able to track and check the status of your order(s). Your password keeps your information secure and ensures that only you can access your account.